Wooden Elephant Family Puzzle | Family Keepsake Gift

Canvas Gift Co. Material Safety Commitment

Safety | Sustainability | Traceability

We ensure all products comply with global safety standards and prioritize eco-friendly materials. Below is our detailed commitment:

1. Core Material Safety

Wood

• Source: FSC®-certified sustainable forests or reclaimed wood.

• Processing: Formaldehyde-free adhesives, water-based eco-friendly paint coating.

• Certifications: EU REACH, U.S. CARB Phase 2 compliant.

• Safety Features: Child-friendly design (splinter-free, rounded edges).

Acrylic (PMMA)

• Composition: 100% recyclable BPA-free and phthalate-free PMMA.

• Durability: SGS-tested for impact resistance (no sharp fragments).

• Eco-Practices: ISO 14001-certified wastewater treatment.

Cotton & Canvas

• Raw Material: OEKO-TEX® certified pesticide-free cotton.

• Printing: Water-based inks compliant with EU EN71-3 toy safety standards.

• Antimicrobial Tech: Non-toxic silver-ion treatment (biodegradable).

Stainless Steel

• Grade: Food-grade 304/316 stainless steel (nickel release ≤0.1μg/cm²/week).

• Surface Finish: Electro-polished, zero heavy metal leaching.

• Corrosion Resistance: 48-hour salt spray tested (ASTM B117).

2. Sustainability Pledge

1. Zero Harmful Substances: Third-party tested for AZO dyes, PAHs, and other toxins.

2. Circular Economy: FSC®-certified recycled packaging; 100% acrylic scrap recycling.

3. Carbon Transparency: Blockchain-backed supply chain traceability.

3. Certifications

✅ SGS Chemical Safety
✅ CE Marking (EU Compliance)
✅ CPSIA (U.S. Consumer Safety)
✅ China GB 18584-2001 Indoor Material Standards

4. Usage Guidelines

• Wood/Acrylic: Avoid prolonged sun exposure; clean with a soft cloth.

• Canvas: Hand wash below 30°C, air-dry to preserve colors.

• Stainless Steel: Not microwave-safe; keep away from acids/alkalis.

5. Disclaimer

This statement reflects current production practices (updated October 2024). Customized products may require separate safety verification for third-party components.

Contact:

• Material inquiries: care@canvasgiftco.com

• Lab reports: Available via website customer service.

Canvasgiftco Return and Refund Policy

Thank you for choosing Canvasgiftco. We are committed to ensuring your satisfaction. If there’s an issue with your purchase, please contact us, and we’ll do our best to help. By placing an order, you agree to the terms outlined below.

30-Day Return Policy and Quality Guarantee

Canvasgiftco ensures that our products meet high-quality standards. If there is a quality issue with your order, please contact us within 30 days of delivery at [our support email]. We offer refunds or replacements for defective items as per the guidelines below.

Please Confirm Your Order Information

Since we provide personalized products, it is essential to confirm all order details before finalizing your purchase. Carefully check all personalized information (e.g., name, size, color) to ensure accuracy. Once the order is placed, it immediately enters our processing system and cannot be changed or canceled.

Defective or Damaged Items

1. If an item arrives defective or damaged, please contact us via email with clear photos or videos and a description of the issue.
2. We will process a refund or replacement within 48 hours.
3. For defective items, no return is needed; simply provide evidence of the issue.

Processing Time and Refund Method

1. Return processing takes 2-3 weeks.Returned packages must include the order number, reason for return, and other information. Return packaging must be intact. 

2. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

   If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

3. After the item is returned and added to inventory, a refund will be processed to your original payment method within 3-5 business days.
4. For non-quality-related returns, shipping fees are non-refundable.

Order Cancellation Policy

Once an order is confirmed, it enters the processing system and cannot be modified or canceled. Please verify all personalized details carefully before placing your order to ensure accuracy.

Free Replacement Eligibility

For packages delayed by logistics for more than three weeks or those that arrive significantly later than expected, we offer a free replacement.

Refund Notes

• Refunds will be issued to the original payment method.
• Once processed, please allow 3-5 business days for the funds to appear in your account.

Policy Updates Canvasgiftco reserves the right to amend this policy at any time, with updates published on this page. For questions, please reach out to our customer service team.

Customer Service Hours
Business Hours: Sunday to Friday, 9:00 pm to 6:00 am (EST)

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return address: 1st Floor, Building A-B, No. 2 Longjiang 2nd Road, Xiekeng Village, Qingxi Town, Dongguan City, Guangdong Province

Orders can be cancelled within 3 days. Order processing time is 7-15 days after placement. Orders can be cancelled if the customer initiates cancellation before the shipping date, and within the website's designated cancellation period. Goods must be in new, unused condition.

Original packaging, labels, and accessories must be complete.

Specific items (such as customized or promotional items) are not eligible for return unless there is a quality issue.

Return address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, Postcode 523660

Canvasgiftco servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. You're absolutely safe while you shop at Comfybear because:

• we work to protect the security of your information during transmission byusing Secure Sockets Layer (SSL) software, which encrypts information you input. 
• we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. 
• it is important for you to protect against unauthorized access to your password and to your computer. Be sure to log out when finished using a shared computer. 

Canvasgiftco Safe Shopping Guarantee - Protection against credit card fraud:

Shopping on Canvasgiftco is safe. Every credit card purchase is covered by our Safe Shopping Guarantee: 

Shop Safely and Securely:

Canvasgiftco takes great pride in offering a safe and secure online shopping experience:

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Shipping Insurance Cover:

Being a customer centric company, we not only secure your payment but also provide insurance cover to our customers. This insurance plan is provided by Canvasgiftco and the world leading insurance corporation PICC, any lost shipping or damage in transit, you will get fully protected. So whatsoever may be the matter at Canvasgiftco, your money is safe.