SHIPPING POLICY

🕒 Production Time (3–7 Business Days)

All personalized items are made to order with care and precision.

• Standard handmade products: 1–2 business days

• Customized & engraved items: 3–7 business days

✨ Each piece is crafted just for you, ensuring the highest quality.

(Production time is not included in delivery time.)

⚠️ During peak seasons (such as Christmas), personalized items may require the full production window.
We strongly recommend placing your order early.

🚚 Estimated Shipping Time (By Country)

Delivery Time = Production Time (3–7 days) + Shipping Time

📦 Tracking number provided for all orders

✨ Most customers receive their orders earlier than expected

💳 Shipping Fees

✨ Why We Offer Standard Shipping Only

Because all our products are custom-made, we focus on:

• 💎 High-quality craftsmanship

• 🎨 Accurate personalization

• 📦 Safe and reliable delivery

Rushing production or shipping may affect quality — and we want your gift to be perfect 💝

📦 Shipping Instructions & Important Notes

• We cannot deliver to PO Boxes / APO / FPO / military addresses

• Please use a residential address

• Some items may ship separately depending on stock and warehouse location
  👉 You will not be charged extra for split shipments

• We use trusted global carriers:
  4PX, Yun Express, FedEx, DHL

🔎 Tracking Information

Once your order ships, a tracking email will be sent automatically.

If tracking shows "No Information":

• Tracking may take 2–5 business days to update

• During international transit, tracking may appear “stuck” — this is normal

• Final delivery updates will appear once the package reaches your local carrier

Track your order here:
👉 https://canvasgiftco.com/apps/17TRACK

🎁 Ordering Tips

• Order early for important occasions (Christmas, Mother’s Day, Graduation, etc.)

• Personalized items take time — each piece is made with care

Need help? Contact us anytime:
📧 care@canvasgiftco.com