Frequently Asked Questions
Canvas Gift Co. Material Safety Commitment
Safety | Sustainability | Traceability
We ensure all products comply with global safety standards and prioritize eco-friendly materials. Below is our detailed commitment:
1. Core Material Safety
Wood
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Source: FSC®-certified sustainable forests or reclaimed wood.
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Processing: Formaldehyde-free adhesives, water-based eco-friendly paint coating.
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Certifications: EU REACH, U.S. CARB Phase 2 compliant.
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Safety Features: Child-friendly design (splinter-free, rounded edges).
Acrylic (PMMA)
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Composition: 100% recyclable BPA-free and phthalate-free PMMA.
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Durability: SGS-tested for impact resistance (no sharp fragments).
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Eco-Practices: ISO 14001-certified wastewater treatment.
Cotton & Canvas
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Raw Material: OEKO-TEX® certified pesticide-free cotton.
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Printing: Water-based inks compliant with EU EN71-3 toy safety standards.
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Antimicrobial Tech: Non-toxic silver-ion treatment (biodegradable).
Stainless Steel
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Grade: Food-grade 304/316 stainless steel (nickel release ≤0.1μg/cm²/week).
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Surface Finish: Electro-polished, zero heavy metal leaching.
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Corrosion Resistance: 48-hour salt spray tested (ASTM B117).
2. Sustainability Pledge
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Zero Harmful Substances: Third-party tested for AZO dyes, PAHs, and other toxins.
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Circular Economy: FSC®-certified recycled packaging; 100% acrylic scrap recycling.
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Carbon Transparency: Blockchain-backed supply chain traceability.
3. Certifications
✅ SGS Chemical Safety
✅ CE Marking (EU Compliance)
✅ CPSIA (U.S. Consumer Safety)
✅ China GB 18584-2001 Indoor Material Standards
4. Usage Guidelines
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Wood/Acrylic: Avoid prolonged sun exposure; clean with a soft cloth.
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Canvas: Hand wash below 30°C, air-dry to preserve colors.
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Stainless Steel: Not microwave-safe; keep away from acids/alkalis.
5. Disclaimer
This statement reflects current production practices (updated October 2024). Customized products may require separate safety verification for third-party components.
Contact:
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Material inquiries: care@canvasgiftco.com
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Lab reports: Available via website customer service.
Canvasgiftco Return and Refund Policy
Thank you for choosing Canvasgiftco. We are committed to ensuring your satisfaction. If there’s an issue with your purchase, please contact us, and we’ll do our best to help. By placing an order, you agree to the terms outlined below.
30-Day Return Policy and Quality Guarantee
Canvasgiftco ensures that our products meet high-quality standards. If there is a quality issue with your order, please contact us within 30 days of delivery at [our support email]. We offer refunds or replacements for defective items as per the guidelines below.
Please Confirm Your Order Information
Since we provide personalized products, it is essential to confirm all order details before finalizing your purchase. Carefully check all personalized information (e.g., name, size, color) to ensure accuracy. Once the order is placed, it immediately enters our processing system and cannot be changed or canceled.
Defective or Damaged Items
- If an item arrives defective or damaged, please contact us via email with clear photos or videos and a description of the issue.
- We will process a refund or replacement within 48 hours.
- For defective items, no return is needed; simply provide evidence of the issue.
Processing Time and Refund Method
- Return processing takes 2-3 weeks.
- After the item is returned and added to inventory, a refund will be processed to your original payment method within 3-5 business days.
- For non-quality-related returns, shipping fees are non-refundable.
Order Cancellation Policy
Once an order is confirmed, it enters the processing system and cannot be modified or canceled. Please verify all personalized details carefully before placing your order to ensure accuracy.
Free Replacement Eligibility
For packages delayed by logistics for more than three weeks or those that arrive significantly later than expected, we offer a free replacement.
Refund Notes
- Refunds will be issued to the original payment method.
- Once processed, please allow 3-5 business days for the funds to appear in your account.
Policy Updates Canvasgiftco reserves the right to amend this policy at any time, with updates published on this page. For questions, please reach out to our customer service team.
Customer Service Hours
Business Hours: Sunday to Friday, 9:00 pm to 6:00 am (EST)
🕒 Production Time (3–7 Business Days)
All personalized items are made to order with care and precision.
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Standard handmade products: 1–2 business days
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Customized & engraved items: 3–7 business days
✨ Each piece is crafted just for you, ensuring the highest quality.
(Production time is not included in delivery time.)
⚠️ During peak seasons (such as Christmas), personalized items may require the full production window.
We strongly recommend placing your order early.
🚚 Estimated Shipping Time (By Country)
Delivery Time = Production Time (3–7 days) + Shipping Time
| Region | Standard Shipping |
|---|---|
| United States | 7–14 days |
| Canada | 12–17 days |
| Australia | 14–16 days |
| New Zealand | 14–17 days |
| Europe | 14–17 days |
| Asia | 16–18 days |
| South America | 14–17 days |
📦 Tracking number provided for all orders
✨ Most customers receive their orders earlier than expected
💳 Shipping Fees
| Order Value | Standard Shipping |
|---|---|
| Over $60 | FREE |
| Under $60 | $6 |
✨ Why We Offer Standard Shipping Only
Because all our products are custom-made, we focus on:
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💎 High-quality craftsmanship
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🎨 Accurate personalization
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📦 Safe and reliable delivery
Rushing production or shipping may affect quality — and we want your gift to be perfect 💝
📦 Shipping Instructions & Important Notes
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We cannot deliver to PO Boxes / APO / FPO / military addresses
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Please use a residential address
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Some items may ship separately depending on stock and warehouse location
👉 You will not be charged extra for split shipments -
We use trusted global carriers:
4PX, Yun Express, FedEx, DHL
🔎 Tracking Information
Once your order ships, a tracking email will be sent automatically.
If tracking shows "No Information":
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Tracking may take 2–5 business days to update
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During international transit, tracking may appear “stuck” — this is normal
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Final delivery updates will appear once the package reaches your local carrier
Track your order here:
👉 https://canvasgiftco.com/apps/17TRACK
🎁 Ordering Tips
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Order early for important occasions (Christmas, Mother’s Day, Graduation, etc.)
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Personalized items take time — each piece is made with care
Need help? Contact us anytime:
📧 care@canvasgiftco.com
Canvasgiftco servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. You're absolutely safe while you shop at Comfybear because:
- we work to protect the security of your information during transmission byusing Secure Sockets Layer (SSL) software, which encrypts information you input.
- we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- it is important for you to protect against unauthorized access to your password and to your computer. Be sure to log out when finished using a shared computer.
Canvasgiftco Safe Shopping Guarantee - Protection against credit card fraud:
Shopping on Canvasgiftco is safe. Every credit card purchase is covered by our Safe Shopping Guarantee:
Shop Safely and Securely:
Canvasgiftco takes great pride in offering a safe and secure online shopping experience:
We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Shipping Insurance Cover:
Being a customer centric company, we not only secure your payment but also provide insurance cover to our customers. This insurance plan is provided by Canvasgiftco and the world leading insurance corporation PICC, any lost shipping or damage in transit, you will get fully protected. So whatsoever may be the matter at Canvasgiftco, your money is safe.
